Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected when you access or use:

1. Our website;
2. Quote creation, editing, saving, management, and export features;
3. AI quote generation, text generation, and quote improvement features;
4. Account registration, login, subscription, membership, or credit purchase features;
5. Customer support, notifications, emails, and other related services.

2. Information We Collect

Depending on how you use Quoter, we may collect the following types of information.

3. How We Collect Information

We may collect information through:

1. Information you directly enter, upload, or submit;
2. Information automatically generated when you use Quoter;
3. Information provided by third-party login, payment, analytics, or cloud service providers;
4. Cookies, logs, error monitoring, and similar technologies;
5. Emails, forms, social media, or customer support channels.

4. How We Use Your Information

We may use your information to:

1. Provide, maintain, and improve Quoter;
2. Create, save, edit, manage, and export quotes;
3. Provide AI quote generation and text generation services;
4. Create and manage accounts;
5. Verify identity and protect account security;
6. Process payments, subscriptions, refunds, invoices, and billing;
7. Provide customer support;
8. Send important notices, such as account security alerts, payment status updates, service updates, or policy changes;
9. Analyse website usage and improve user experience;
10. Troubleshoot errors, fix bugs, and improve performance;
11. Prevent fraud, abuse, attacks, spam, or violations of our terms;
12. Comply with applicable laws, regulations, regulatory requirements, or lawful requests;
13. Protect our rights, property, safety, users, or the public.

5. Special Notice About AI Services

Quoter may use third-party AI service providers to process user inputs and generate quote content.

When you use AI features, your prompts, project descriptions, product information, quote requirements, and relevant context may be sent to AI service providers. AI service providers may retain certain logs under their own data processing policies for safety, abuse monitoring, troubleshooting, or legal compliance.

We recommend that you do not submit the following information to AI features:

1. Full card numbers;
2. Passwords;
3. Government ID or passport numbers;
4. Highly sensitive customer information;
5. Medical, health, religious, political, or other sensitive personal information;
6. Third-party confidential information that you do not have the right to submit.

6. Payment and Subscription Information

If you purchase a membership, subscription plan, credits, or other paid services, payment may be processed by a third-party payment provider, such as Paddle or another payment gateway.

We may receive or store information such as:

1. Payment status;
2. Order ID;
3. Subscription plan;
4. Billing email;
5. Payment time;
6. Refund records;
7. Invoice or billing records;
8. Partial payment method information, such as card brand and last four digits.

7. Cookies and Similar Technologies

We may use cookies, local storage, pixels, log files, or similar technologies to:

1. Keep you logged in;
2. Remember language, theme, layout, and other preferences;
3. Save drafts or local settings;
4. Analyse website visits and feature usage;
5. Prevent fraud and abuse;
6. Improve website performance and security.

8. How We Share or Disclose Information

We do not sell your personal information.

Where necessary, we may disclose or share information with the following types of third parties.

9. Third-Party Services

Quoter may integrate with or link to third-party services. Third-party services may process your information under their own privacy policies.

We do not control the privacy practices of third-party services. You should review their privacy policies and terms before using them.

10. Data Storage and International Transfers

We may store and process your information on servers outside your country or region. For example, cloud services, AI services, payment services, or analytics services may be located in Australia, the United States, Singapore, Europe, or other regions.

Where your information is transferred internationally or processed by overseas providers, we will take reasonable steps to protect your personal information and, where required by applicable law, require relevant providers to maintain appropriate data security and privacy safeguards.

11. Data Retention

We retain your information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general:

1. Account information is retained while your account exists;
2. Quotes and related business content are retained while your account exists, unless you delete them;
3. Payment, billing, refund, and tax-related records may be retained for longer due to accounting, tax, fraud prevention, or legal requirements;
4. Security logs, error logs, and technical logs are generally retained for a reasonable period;
5. Customer support records may be retained for as long as needed to resolve issues and improve our services;
6. If you delete your account, we will delete or anonymise personal information associated with your account within a reasonable period, unless continued retention is required for legal, security, billing, or dispute resolution purposes.

12. Data Security

We take reasonable technical and organisational measures to protect your information, including:

1. HTTPS encrypted transmission;
2. Access controls;
3. Account authentication;
4. Database and file storage permission controls;
5. Log monitoring;
6. Error and anomaly detection;
7. Payment processing through professional payment providers;
8. Limiting internal access permissions;
9. Regularly reviewing and improving security measures.

13. Data Breach Response

If a data breach, unauthorised access, loss, or disclosure occurs that may affect the security of your personal information, we will take reasonable steps depending on the nature of the incident, including:

1. Investigating the cause of the incident;
2. Limiting the impact;
3. Fixing security issues;
4. Assessing possible risks;
5. Notifying affected users where required by applicable law;
6. Notifying relevant regulators where required by applicable law.

14. Your Rights

Depending on the laws that apply in your region, you may have the right to:

1. Request access to personal information we hold about you;
2. Request correction of inaccurate, incomplete, or outdated information;
3. Request deletion of your personal information;
4. Request restriction of or object to certain processing;
5. Request export of your data;
6. Withdraw consent you previously gave;
7. Close your account;
8. Make a complaint about how we handle your personal information.

15. Marketing Communications

If we send you product updates, feature announcements, offers, or marketing emails, you can unsubscribe using the link in the email or by contacting us.

Even if you unsubscribe from marketing communications, we may still send you necessary service-related messages, such as account security alerts, payment status updates, subscription changes, system updates, or policy change notices.

16. Minors

Quoter is mainly intended for freelancers, small businesses, service providers, creators, and other business users.

If you are under the minimum age required by the laws of your region, you should use Quoter only with the consent of a parent or guardian.

We do not knowingly collect personal information from children who do not meet the legal age requirement. If we become aware that we have collected such information without appropriate consent, we will take reasonable steps to delete it.

17. Your Responsibilities

When using Quoter, you are responsible for ensuring that:

1. The information you submit is true, accurate, and submitted lawfully;
2. You do not upload or enter other people's sensitive information unless you have the legal right or authorisation to do so;
3. You do not submit unnecessary highly private information in quotes, AI input fields, or notes;
4. You review quote content before sending it to customers;
5. You comply with applicable laws and our Terms of Service.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our product features, service providers, legal requirements, or business operations.

When we update this Privacy Policy, we will update the Last Updated date at the top of this page.

If the changes are significant, we may notify you through a website notice, email, or other reasonable method.

Your continued use of Quoter means that you understand the updated Privacy Policy will apply to your future use of the services.

19. Early Access / MVP Notice

Quoter may currently be in an early access, MVP, or beta stage. Some features, third-party providers, data storage methods, and business processes may change as the product develops.

We will try to keep this Privacy Policy accurate, clear, and up to date. If our actual features or data practices change materially, we will update this Privacy Policy accordingly.

20. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, how we handle personal information, or your privacy rights, please contact us at:

Website Name: Quoter

Operator: EricIndividualProject

Contact Email: EricwyzEric@gmail.com

Location: Queensland, Australia